SupportAuthorized Repair Service

Barcode Equipment Repair & Service

To assist your organization in reaching new levels of productivity, you need a true partner; not just a vendor. RMS Omega offers comprehensive maintenance solutions tailored to meet your business needs. Our Service Care programs range from time and material service to service contracts, on-site service to depot repair service.

Keeping your equipment up and running is a key component to overall business success, particularly in a challenging economic climate. A service contract guarantees both a timely response and a fixed dollar amount allowing you to budget now for unforeseen equipment failures.

Contact us to discuss your service options.

Manufacturer Certified Repairs

Authorized RepairRMS Omega understands the importance of keeping our technicians up to date and trained. We are a Datamax Authorized Service Center (DASC), an Intermec Printer Service Partner (IPSP), a Printronix Full Service Distributor, and a Zebra Authorized Service Provider (ZASP). We are also proud to announce that we are one of only five partners that are certified to fix Honeywell Industrial Mobile Computers and Vehicle Mount Terminals.

Time and Material Service:

  • On-Site Printer Repair Services – Barcode Printers/Line Printers/Laser Printers
  • Depot Repair Services- for printers, scanners, handheld terminals

Maintenance Agreements:

  • On-Site Maintenance Contracts (Printers only)
  • Standard – Next Business Day Response – Monday – Friday 8 am – 5 pm (Excludes holidays)
  • Custom Maintenance Contracts- We can customize an on-site maintenance 24 hour/7 day agreement to suite your needs including expedited repair services and hot swap programs available
  • Consumable – a flexible service program that encompasses ribbons, labels, supplies and printer maintenance.
  • Depot Repair Services Contract – Standard or Custom
  • Standard – Quick turnaround time (3-5 days average)
  • Please contact Customer Service at 1-888-857-8402 for more repair service details.

Service Requests

To request repair service, you may call 1-888-857-8402 or use our Online Service/RMA Request form.

Technical Support

To reach a technical support representative, please call 1-888-857-8402, Monday through Friday 8:30 AM – 5 PM, or email