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Mobile Tablet Computer in Field Service – Boosts Productivity by 28%

Field Service Technicians are using Mobile Tablet Computers for Water Tower Inspection and Maintenance Procedures.

Utility Service Company, Inc. has successfully armed their field service department with mobile tablet computers, boosting worker productivity by 28% percent.Rugged Tablet

w_362_1-resized-600Utility Service is the largest water tank service firm in the United States. They provide all aspects of water tank asset management and maintenance including engineering services and renovations. When it came time for their Field Service Technicians to conduct inspection and maintenance reports, paper forms were no longer going to cut it. With the technician’s outdoor work environment, the paper reports were subjected to water, humidity and weather conditions. Not only did the Technicians work environment pose a threat to providing accurate reporting, each job site’s documentation then needed to be manually entered into the company’s computer system at the nearest service location. Clerical workers were spending a considerable amount of time typing each report into the software system before sending them back to headquarters. So… it was time to automate the process!

Utility Service’s engineering team decided to write a software application in house for their reporting system. Once accomplished, they needed to pair it with the proper mobile computer for their technicians to use at job sites.

Utility Service came to RMS Omega for assistance selecting a durable Mobile Tablet Computer. Based on the company’s software application, they needed a device with a full screen and the same operability of a laptop computer.

DT Research Mobile Tablet Computers were selected for Utility Service based on their light weight ergonomic form factor, full screen capability, outdoor-viewable display and durability. DT Research’s Mobile Tablet Computers also offers 1D and 2D barcode reading and a 3 mega-pixel camera.

The company’s reporting software was loaded and configured for each Mobile Tablet Computer and Technicians were trained on the new technology. The entire implementation process took approximately 3 months. With the system in full operation, Technicians report back to their service location each day where their reports and data are synced and automatically updated. Worker productivity has increased and reports are turned in on time! In addition, Utility Service’s clerical staff no longer has to manually type in the Technicians reports after each inspection saving several hours each day.

“After 6 months of good comparative analysis, we have seen a 28% increase in throughput since the units were implemented.” David Al-Khazraji, Utility Service

Learn more about Rugged Tablet Computers, or read the full case study here.