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RMS Omega

SupportSmartPass Setup and Support Resources

Support Guides for RMS Omega’s Temperature Screening Tablet

RMS Omega has provided support videos and instruction manuals to help you set up your SmartPass temperature screening device. The following guides will walk you through setting up the hardware and software components of the display unit.

Please note: The SmartPass Server Software Application that comes with the device is a free application. We do not support this application unless you have purchased an annual cloud service contract from RMS Omega. 

For immediate assistance please contact our services department at 1-888-857-8402 and press 3 or email helpdesk@rmsomega.com. Please be prepared to provide your Company Name and Device Serial Number found on the back of the SmartPass Tablet.

SmartPass Support: Video Guides

View our collection of support videos below or click here to visit our Vimeo channel.

Hardware Set-Up Guide

Software Set-Up Guide

Please note: RMS Omega does not support the server software console without a hosted, annual cloud service contract. This is a free software application available to you with the purchase of a SmartPass tablet device.

Software Features Set-Up Guide

Updating SmartPass APK Application

SmartPass Support: Instruction Manuals

The SmartPass Server Software Application that comes with the device is a free application. We do not support this application unless you have purchased a hosted annual cloud service contract from RMS Omega.

SmartPass Management Platform User Manual

SmartPass Server Requirements

SmartPass Management Platform Upgrade Instructions

Brochure Specification Sheet

Floor Stand Assembly Instructions

EntryTracs Support: Instruction Manuals

EntryTracs Setup & Usage Guide

EntryTracs Printer Mounting Instructions

Order More EntryTracs ID Labels

Working with RMS Omega

RMS Omega is a strategic technology provider for RFID, barcoding, location tracking, auto-identification and data collection. We help companies leverage these technologies to improve productivity and meet new compliance demands. RMS Omega supports small to medium-sized businesses, Fortune 500 companies, and healthcare organizations through the selection, deployment, maintenance, and servicing of technology products that securely capture, manage, and integrate business, personal, or product data.