Place a Service Request

Help Desk, Authorized Repair & Service

RMS Omega offers support plans and bundled packages for technical device support, setup and configuration, remote management, and printer repair.

View our signature service plans.

Help Desk technicians are available to support our customers during standard business hours, Monday – Friday, between 8:00 AM – 5 PM EST. To reach a support representative, please call 1-888-857-8402 and select option 3 or email helpdesk@rmsomega.com.

Service Request Form

To request an on-site printer technician or repair services, please complete the online form below.

Please send all repairs to our Baltimore, Maryland, Service Office.

RMS Omega Technologies
9635 Philadelphia Road, 2nd Floor
Baltimore, MD 21237

Request Service or Repair
Action Required*
- Open New Onsite Service Call
- Open New Phone Support Call
- Obtain a Return Merchandise Authorization (RMA) #
Manufacturer*
Items to Service or Repair

Please click on the + icon to the right to add multiple service items*

Model/Part Number	Serial Number	Problem Description

Please provide the following for each item. Press the + icon to add additional service items.

Type of Service
- Contract
- Time and material
Purchase Order #

*Required for time and material
Contact Information
Company Name*
Primary Contact*
First Last
Email*
Phone*
Extension
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Secondary Contact
First Last
Additional Information
Message
Comments
This field is for validation purposes and should be left unchanged.

Place a Service Request

Help Desk, Authorized Repair & Service

Service Request Form

Request Service or Repair

Items to Service or Repair

Contact Information

Additional Information