RMS Omega Technical Services

To assist your organization in reaching new levels of productivity, efficiency, and accuracy you need a true partner – not just a vendor.

RMS Omega provides a broad range of technical services to support our customers long after a project is complete.  With RMS Signature Service Plans, we’re here to be your first point of contact and make sure you get the help you need when you need it. We want to make sure you fully understand how to use your technology systems and get the most out of your investment. Some of our most popular services include technical support, device staging and configuration, remote device support and management, printer repair services, and wireless infrastructure services.

 

Request Service & Support

Need a hand? For current customers with valid support contracts, please fill out our Service Request Form to request an RMA, repair, or onsite service call. You can also call or email our Help Desk Service Team for assistance.

Service Request Form

For new customers, please give us a call at 888.857.8402 or request a quote for service. We’re happy to help!

Request a Quote

RMS Omega Signature Service Plans

Bundle your services and save!

RMS offers support plans and bundled packages for technical support, set up and configuration, remote support, and printer repair.

RMS service and support bundles

Protecting Your Investment

  • Safeguard your devices against unexpected disruptions with our technology experts.

    View our most popular service packages.

    Keep your operations running smoothly with an RMS Signature Service Plan and eliminate time-consuming frustration often associated with traditional tech support processes. With RMS service, you can supplement standard warranty coverage to ensure you experience minimal disruptions to your technology and workflows. With an RMS Signature Service Plan, you’ll be able to maximize device uptime and eliminate time-consuming frustration often associated with traditional tech support processes.

    Learn more about RMS Signature Service Plans

    Explore individual service categories below. We look forward to partnering with you! 

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    Deployment Services

    RMS Omega's Professional Services team can help you get up and running faster. Let us help you with installation, project management, activation, training, pre-configuring devices and deploying software applications. We do this sort of stuff everyday, and we're here to help.

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  • Device Management

    Managed Services takes away the need to allocate scarce resources to do system administration. This is different from other approaches where the customer needs to install, configure, and actively administer the server environment. With Managed Services, RMS Omega fills that system administration role for you, freeing your people up to focus on other business-critical needs instead.

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  • Support

    To assist your organization in reaching new levels of productivity, you need a true partner; not just a vendor. RMS Omega offers comprehensive maintenance and support solutions tailored to meet your business needs.

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  • Wireless Services

    RMS Omega’s team of RF professionals provide a host of wireless technology services to help you reduce costs and increase productivity.

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