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Discovery and Design

Discovery and design services ensure that your technology investment will produce the results you need to achieve positive business outcomes.

Let Us Customize a Solution Specifically Geared Toward Your Needs

Technology integration isn’t always a ‘one-size-fits-all’ quick fix. A consultative workflow, including an onsite discovery and tailored system design, is key to delivering a faster return on your technology investment. A discovery and design service ensures that wireless, RFID, and large-scale mobile device rollouts are successful and achieve your desired business results.

Contact our Services Team

Ensure A Successful Technology Investment

Onsite discovery and design services

Before making an investment in equipment or software, it’s important to evaluate the goals, pain points, and environmental layout involved in every project. That’s why RMS Omega’s Technical Services team conducts an analysis of your current operations and processes. During this exercise, our team will identify existing infrastructure and technology in place before presenting calculated recommendations and best practices for an optimized, effective strategy.

What Happens During a Discovery and Design

During an on-site discovery, our service engineers will walk through your current processes to ensure the proposed technology will work in your environment and map out exactly how to implement it. We will also identify the appropriate tools and map the ideal placement for hardware and readers for optimal coverage and accuracy. After a survey is complete, a formal report is provided, including:

  • Facility information and description of business processes.
  • Summary and scope of the project.
  • A report of the on-site visit.
  • Proposed technology solution including recommended hardware, software, and tags.
  • Flow diagrams and installation locations for readers.

Benefits of a Discovery Plan

Our discovery process starts with an in-depth assessment where one of our solutions specialists will analyze and uncover your operation’s unique requirements, develop an understanding of strategic goals, and align an appropriate plan to accomplish each goal. An on-site discovery visit will allow our team to analyze existing operational environments and produce a set of recommendations along with calculated ROI metrics aligned with your business objectives. A consultative on-site discovery provides the following benefits:

  • An assessment of the current operating environment and benchmarks against industry best practices.
  • Analysis and prioritization of business need to create a comprehensive solution that will yield greater returns.
  • A customized system design that fits your environment along with an ROI evaluation.
  • Training recommendations and a support plan before, during, and after the project.
  • Visualization of how the suggested process improvements will help your business increase productivity while planning for future goals.

Our Services

Our in-house professional services group is here to support you every step of the way. From project design, implementation, deployment, and training to depot repair, help desk, and on-site services.

Discovery and Design

Discovery and design services ensure that your technology investment will produce the results you need to achieve positive business outcomes.


Deployment services accelerate your technology implementation, helping you get up and running faster with device installation, configuration, and training.

Repair & Support

Offering comprehensive maintenance solutions tailored to meet your needs, our Service Care programs range from time and material to service contracts, on-site service and depot repairs.

Wireless Networking

RMS Omega provides a broad range of wireless networking services to offer a complete solution that supports your business operations.

Managed IT Services

With device management services, our support team can perform remote centralized IT administration over your mobile computers, printers, and more.

A Complete Technology Solution From Design To Support

Every facility and business process has its own unique challenges. That is why RMS Omega takes a hands-on approach in managing technology implementations. Our process starts with understanding your unique challenges, needs, and goals – helping us create a solution that delivers positive outcomes for your business.

  • Discovery & Design

    Our trained systems & sales engineers will evaluate your work environment to determine the best plan of action for strategic technology implementation to solve challenges and achieve both short and long-term goals.

  • Project Management

    RMS Omega has an internal team of solutions experts to oversee the successful design and implementation of complex and technical projects. We will monitor the project from the start and make sure everything is completed within an established timeline.

  • Statement of Work

    The statement of work is a document that will map out our plan for implementation. This includes both hardware and software along with a description of processes after the system is complete. You will also receive a timeline for each phase of the project.

  • Deployment

    During deployment, we collaborate with your team to bring the proposed plan to fruition. Deploying each strategy often includes network design and implementation, staging and configuration of hardware, data integration, and staff training. Each of these necessary steps will ensure your team can hit the ground running once your system is live.

  • Analysis & Optimization

    In an Analysis and Optimization, or A&O, we want to ensure your system is functioning the way it was intended. This is a process designed to optimize and enhance the performance of wireless coverage or system functionality throughout your facility and processes. An A&O is performed to identify and correct poor signals or reads along with incorrectly installed or underperforming hardware.

  • On-going Support

    We are here to be an extension of your team, one point of contact for all of your data collection and RFID technology solution needs. To assist your organization in reaching new levels of productivity, you need a true partner, not just a vendor. That’s why we believe our support services are essential.

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our help desk support services. RMS Omega’s experienced technicians will provide you with the support you need when you need it most.

For support, repairs, or on-site service, please fill out a service request form.

Service & Support

RMS Omega Technical Services

Get the Support You Need When You Need It

Keep your operations running smoothly with an RMS Signature Service Plan and eliminate the time-consuming frustration often associated with traditional tech support processes. With RMS service, you can supplement standard warranty coverage to ensure you experience minimal disruptions to your technology and workflows. With an RMS Signature Service Plan, you’ll be able to maximize device uptime and eliminate time-consuming frustration often associated with traditional tech support processes.

How Can We Help?

Contact One of our Technology Experts Today

Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!