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Help Desk, Authorized Repair & Service

RMS Omega offers support plans and bundled packages for technical device support, setup and configuration, remote management, and printer repair.

View our signature service plans.

Help Desk technicians are available to support our customers during standard business hours, Monday – Friday, between 8:00 AM – 5 PM EST.  To reach a support representative, please call 1-888-857-8402 and select option 3 or email

Service Request Form

To request an on-site printer technician or repair services, please complete the online form below.

Please send all repairs to our Baltimore, Maryland, Service Office.

RMS Omega Technologies
9635 Philadelphia Road, 2nd Floor
Baltimore, MD 21237

  • Request Service or Repair

  • Items to Service or Repair

  • Model/Part NumberSerial NumberProblem Description 
    Please provide the following for each item. Press the + icon to add additional service items.
  • *Required for time and material
  • Contact Information

  • Additional Information

  • This field is for validation purposes and should be left unchanged.