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Total Support Services

RMS Omega’s Total Support Service delivers expert remote device management and technical troubleshooting to keep your operations running smoothly.

RMS Total Support Services

Remote Device Management & Support

Total Support Services provides a comprehensive approach to managing, maintaining, and optimizing your technology investments. RMS Omega’s Total Support Plans integrate staging and deployment services with robust technical support and remote device management to ensure a seamless hardware rollout and continued operational success. This level of support is perfect for customers with existing hardware who need comprehensive device maintenance, system monitoring, or remote device management from a product expert.

Total Support Services PDF

What’s Included in a Total Support Plan?

RMS Omega delivers a complete, end-to-end approach to supporting data capture technologies like barcode scanners, label printers, wireless infrastructure, RFID & RTLS systems, and more. Ideal for organizations seeking a collaborative yet low-maintenance service model, RMS Omega’s Total Support helps reduce internal IT burden while ensuring your devices stay updated, supported, and ready for action.

Plan Features:

  • Device Setup & Configuration
  • All features found in Technical Support Plans
  • Hosted Device Remote Device Management & Support

Get IT Expertise At Your Fingertips with RMS Total Support Services

IT deployments often require more than a vendor; you need a strategic partner! Our engineers and technicians configure, deploy, and support your devices with your operation’s success in mind.

With remote device management, our team can access your IT for faster, expert-driven troubleshooting and prevention of future issues. Helping you minimize downtime, alleviate IT burden, and extend the impact of your technology investment.

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Managed Services, by RMS Omega

Our managed services cover data capture products, including rugged mobile devices, barcode scanners, label printers, wireless, and RFID hardware with recurring support contracts.

Total Support Services - RMS Omega Managed Services

RMS Omega’s Total Support Service plan offers a comprehensive, hands-on approach to staging, maintaining, and optimizing your technology investments.   

  • Hardware & Software Installation
  • Device Setup & Configuration
  • Hardware Maintenance & Remote Device Management
  • Tech Support & Managed Services

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Technical Support Services - RMS Omega Managed Services

RMS Omega’s Technical Support Service plan provides general, consultative assistance from our experienced team of help desk support technicians.   

  • General Q&A
  • Remote Phone & Email Support
  • Hardware & OS Troubleshooting
  • Device & Network Consultation

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One Solution, by RMS Omega - RMS Omega Managed Services

One Solution is RMS Omega’s configurable service model that integrates the procurement of hardware, software, and managed services into a single, fixed-rate agreement.

  • Hardware & Software Procurement
  • Technology Staging, Installation & Deployment
  • Ongoing Hardware, Software, & Firmware Maintenance
  • Total Support Services, by RMS Omega Managed Services

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Dedicated Customer Support

From Certified IT Experts

The cornerstone of RMS Omega’s signature services is our in-house and field teams of engineers, technicians, and solutions architects.  With a wealth of certifications, decades of project experience, exceptional customer feedback, and a commitment to ongoing education, they form the backbone of our successfully deployed solutions.

Professional Services, by RMS Omega

Our professional services are flexible, project-based offerings for technology deployments, system discovery and design, onsite installations, and other specialized data capture projects.

Device Set Up and Deployment

RMS Omega’s Device Setup & Configuration Services are project-based and leverage our expert technicians to deploy hardware, software, and firmware aligned with your workflows, systems, and user needs, ensuring readiness before go-live.

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RFID Services and RTLS Services

RMS Omega is a trusted RFID and RTLS service provider offering design, installation, and configuration support. Our expert team tailors each deployment to your workflows and goals—no matter your stage, our RFID Pros are here to help.

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Wireless network infrastructure deployment services

RMS Omega designs and deploys secure, high-performance wireless networks—whether building new, replacing old, or enhancing existing systems. We deliver reliable coverage, low latency, and relieve pressure on your core IT resources.

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Label pre-printing services by RMS Omega

Ensure data accuracy with RMS Omega’s pre-printed barcode and RFID labeling services. From label design and test prints to printing, encoding, and shipping, we handle it all—delivering accurate, ready-to-use labels tailored to your needs.

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Here's What Customers Say About Our Service Team!

Alex and the RMS Omega team have done an exceptional job supporting us through our WMS update and scanner rollout. Their Total Support Service made the transition smooth and allowed us to quickly resolve any critical issues that came up. Their professionalism, technical skill, and commitment to finding solutions minimized disruptions and kept our operations on track. We are grateful to have such a reliable and talented resource supporting our efforts. Rogers, Operations Project Coordinator at Northeastern Supply
We received the RF guns and they all look great, we did an inspection to see how they work and no issue, great job by you & your team, it was a great and quick service! Harith, Site Manager at GXO
"RMS Omega offers so much to support our business. With intuitive customer service, fast hardware service, and knowledgeable personnel; this team is a joy to work with. Keep doing what you do, you're already the best!" Carolyn, Support Admin at Agilent Technologies
Alex was outstanding! He showed me things on my printers that I never knew even existed. Brandon, Support Specialist at Lehigh Valley Health Network
"RMS is a great company to do business with. Very knowledgeable Customer Service and we receive our product quickly!" Wendy, Operations Liaison at Fibox Inc.
I looked into 3 other vendors to compare pricing and quality, but nobody could touch what RMS was able to offer. Chad, Business Analyst at McCarthy Tire Service
Chad is always available and ready to assist in anyway with our technology needs. I appreciate his candor and positivity. Thanks for helping me when I need it! Rocky, IT Director at Pepsi Hickory
"We always get help from RMS if needed. As a customer we can depend on RMS's excellent customer service and pricing." Har, Procurement Specialist at Shady Grove Adventist Hospital

A Consultative Service Approach Tailored To Your Needs

At RMS Omega, we take a consultative approach to service and support. Our team works closely with you to understand your unique environment, challenges, and goals before recommending the right mix of service options—whether it’s ongoing maintenance, help desk support, on-site service, or advanced device management. We’re here to ensure your technology runs smoothly, so you can focus on what matters most.

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Supported Hardware Brands

We are a premier sales and service partner to leading hardware manufacturers, providing certified expertise and trusted support.

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our technical and total support services. For support, repairs, or on-site service, please fill out a service request form.

Service Request Form
Service & Support

Maintain Peace of Mind with an RMS Signature Service Plan

Project-Based & Contract IT Support

Technology should empower your business, not slow it down. RMS Omega’s Signature Service Plans unlock support from our certified team of in-house IT experts. Whether you are seeking support for a technology deployment project or a go-to IT partner for everyday troubleshooting, we have a service offering for you!

  • Managed Services – Recurring, contract-based support to reduce IT headaches and increase uptime.
  • Professional Services – Flexible, project-based engagements for device configuration, setup, wireless installs, RFID system deployment, and more.
  • One Solution – A custom “as-a-service” bundle tailored to your hardware, software, and support needs.

From remote assistance and preventative maintenance to full lifecycle management, we’ve got you covered.

View Our Signature Service Plans

How Can We Help?

Contact One of our Technology Experts Today

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Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email info@rmsomega.com, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!