Device Management Services For Secure, Simplified & Supported IT
Managing mobile devices across multiple teams, locations, and workflows is a complex task. Without the right support systems in place, organizations can face productivity loss, data security risks, and increased IT overhead. That’s why many businesses work with a Managed Services Provider (MSP) for expert-driven device support. By entrusting specialized printing, barcode scanning, and mobile computing endpoints to a dedicated product expert, organizations can reduce troubleshooting times, increase productivity, and alleviate internal IT burden. At RMS Omega, we offer comprehensive and tailored device management services for all businesses utilizing data capture technologies. From deployment to retirement, we ensure your devices stay secure, supported, and optimized for reliable, long-term performance.
RMS Omega’s Device Management Services
Device Management Services cover everything it takes to configure, monitor, secure, and support your hardware over its lifecycle. RMS Omega delivers complete support solutions for businesses using barcode scanners, rugged devices, printers, and other mission-critical endpoints, helping reduce IT overhead, increase productivity, and improve performance across operations.
We offer multiple device management services and solutions that remove the complexity behind managing tens, hundreds, or even thousands of devices. Our team will work with you to evaluate proven solutions for centralizing control, visibility, and support of your IT fleet.
Technical Support
A Technical Support plan is one of the most accessible device management services available to enterprises of any size. By adding a technical support plan to your device, you can get direct troubleshooting support from our hardware experts through a dedicated email or phone line. In addition to resolving immediate hardware and OS issues when you need it most, our in-house team can also provide:
- Device Configuration Consultation
- Network Connectivity Consultation
- RMA Management
- General Product Q&A
Mobile Device Management (MDM) Software
For IT teams managing devices in-house, RMS Omega provides SureMDM licenses and support for secure, remote control of Android, iOS, and Windows endpoints. SureMDM is an enterprise software that enables remote support of endpoints including smartphones, tablets, rugged handhelds, and printers. With an MDM license, IT teams can set permissions, push updates, secure devices, and remotely troubleshoot their entire IT fleet.
This option gives you the tools that an MSP would use, but relies on your staff for IT guidance and executing actions in the platform, like:
- Device Enrollment
- Software Provisioning
- Hardware & App Restrictions
- Security & Firmware Updates
- Remote Troubleshooting
Total Support Services
Want to hand off device management entirely? Our Total Support plan is a comprehensive, fully managed service that combines device configuration, remote monitoring, technical support, and MDM hosting, so you don’t have to lift a finger. This “white glove” approach eliminates the stress of IT management by combining our best-in-class IT support offerings under one service plan.
Through Total Support, RMS Omega can host and manage your devices on our SureMDM instance. This gives our experts remote access for faster and more comprehensive IT ticket resolutions. RMS handles all management of enterprise printers, rugged devices, and data capture hardware, allowing your team to focus elsewhere.
- Firmware & Software Installation
- Device Setup & Configuration
- Remote Device Management
- Technical Support
Why Choose RMS Omega for Device Management Services?
With decades of experience in barcode, RFID, wireless, and mobility technologies, RMS Omega brings the expertise and resources to fully manage your technology environment. By handling device setup to day-to-day support, RMS Omega reduces IT burden while maximizing your technology investment.
