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GXO Logistics – Device Repair Service Request

Request Repair Services

Welcome! To request repair services, please complete the online form below. An RMS Omega representative will be in contact with you shortly to provide a Return Merchandise Authorization number (RMA) or corresponding information for each request.

For assistance, please e-mail helpdesk@rmsomega.com. Thank you!

GXO Service Repair Form

Request an on-site technician or repair services.

  • Items to Service or Repair

  • Please provide the model or part number and serial number for each item. Press the + icon on the right to add multiple service items.
  • Model/Part NumberSerial NumberProblem Description 
    Please provide the model or part number and serial number for each item. Press the + icon to add multiple service items.
  • Please provide your ServiceNow ticket number.
  • Example Site Code (3 Letters): AMZ
  • Example Profit Center (where do you work): 30012

  • Contact Information

  • Additional Information or Problem Description

  • This field is for validation purposes and should be left unchanged.
Save and Continue Later

Please print your e-mail confirmation and include a copy with all shipments to RMS Omega.