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Place a Service Request

Have a support plan? Open a ticket for an RMA, on-site service, or IT helpdesk support.

Get Support From Our Certified Help Desk Team

Repairs, RMAs & IT Troubleshooting

RMS Omega offers support plans and bundled packages for technical device support, setup and configuration, remote management, and printer repair.

Our Help Desk technicians are available to support our customers during standard business hours, Monday-Friday, between 8:00 AM – 5 PM EST.  To reach a support representative, please call 1-888-857-8402 and select option 3 or email helpdesk@rmsomega.com.

View our signature service plans.

Service Request Form

To request an on-site or depot repair, open an IT support ticket, or obtain a Return Merchandise Authorization (RMA) number, please complete the form below. Completing the form will open a service ticket, and our team will reach out shortly to assist you.

Please send all repairs to our Baltimore, Maryland, Service Office.

RMS Omega Technologies
9635 Philadelphia Road, 2nd Floor
Baltimore, MD 21237

  • Request Service or Repair

  • Items to Service or Repair

  • Model/Part NumberSerial NumberProblem Description 
    Please provide the following for each item. Press the + icon to add additional service items.
  • *Required for time and material

  • Contact Information

  • Additional Information

  • This field is for validation purposes and should be left unchanged.