Skip to content

One Solution, by RMS Omega

One Solution, by RMS Omega brings together hardware, software, and services as a complete, packaged offering.

One Solution, by RMS Omega

An All-Inclusive Plan to Procure, Deploy, & Support Your Technology Investments

One Solution, by RMS Omega is a comprehensive lifecycle management plan that packages RMS Omega’s products and services together under a single, fixed rate, with flexible finance options available. One Solution customers gain unrestricted access to RMS Omega’s complete suite of professional services and remote managed services, ensuring that technology is always optimized and supported from the day it’s deployed until it’s retired from the field.

Forged from years of feedback, One Solution is RMS’s most customer-centric product service option, precisely blending our best offerings, expertise, and toolsets within the end-user’s unique workflows and budget, more than any other plan we offer.

One Solution, by RMS Omega – PDF

One Solution, by RMS Omega

What’s Included in a One Solution Plan?

One Solution offers multiple pathways to build a service plan, including hardware, software, and services, tailored to your most essential needs. Beyond the value of our bundled managed services, One Solution customers also gain access to our top-tier professional services, ensuring a seamless go-live period and long-term success right from day one. Our proactive, preventive maintenance approach keeps hardware in service longer, while decreasing the total cost of ownership (TCO), as it remains active and optimized for field performance.

With One Solution, you’re not just buying hardware – you’re gaining an IT resource.

Plan Features:

  • Hardware & Software Options – We work with you to determine the right devices and applications for your needs
  • Solution Design, Installation, Deployment, & Testing, by RMS Omega Solutions Engineers
  • On-Site & Remote Technical Support Options
  • Total Support Services, by RMS Omega Managed Services Group

Why One Solution?

  • Competitive Pricing and Flexible Financing:  Buy tech outright or lease right away, with the option to purchase at the end of the term.
  • No Budget Surprises, Ever:  It’s simple; one price for One Solution.
  • Productivity Gains:  Let mission-critical tasks be the focus for your IT team, and we’ll handle the tech stack you entrust to us under a One Solution contract.
  • Reliable Strategic Roadmaps: This unique partnership enhances RMS’s understanding of your operations, enabling you to scale solutions quickly, tackle issues more efficiently, and optimize systems more effectively.
  • Close Your Tech Gaps: Evolve your business by seamlessly integrating new solutions with existing legacy technology to ultimately reach your present and future goals concurrently.
  • Shift from OpEx to CapEx:  Eliminate the need to “pad” your technology budget for unforeseen expenses or new projects.
  • Proactive and Reactive to Needs:  RMS monitors hardware statuses in the background, but is prepared for potential issues with repair and process management services.
  • A Partnership, Not Outsourcing: You are always in the driver’s seat to make final decisions and can take the lead in assigning roles and responsibilities.
  • Continuing Education:  Leverage the knowledge, experience, and skills our professional and managed services can share, whether through general Q&A or more formal training.
  • Enhanced Consulting:  Experience matters; we’ll guide you and connect the dots with what we know about data collection and your industry.

Don’t Settle: Rethink Technology and Support with One Solution

One Plan. One Goal. One Solution.  Technology-as-a-Service may be a relatively new concept, but One Solution is grounded in ideas that have originated directly from you, our customers.

Let’s discuss how we can exceed your expectations for technology procurement today.

Contact Us

Managed Services, by RMS Omega

Our managed services cover data capture products, including rugged mobile devices, barcode scanners, label printers, wireless, and RFID hardware with recurring support contracts.

Total Support Services - RMS Omega Managed Services

RMS Omega’s Total Support Service plan offers a comprehensive, hands-on approach to staging, maintaining, and optimizing your technology investments.   

  • Hardware & Software Installation
  • Device Setup & Configuration
  • Hardware Maintenance & Remote Device Management
  • Tech Support & Managed Services

Technical Support Services - RMS Omega Managed Services

RMS Omega’s Technical Support Service plan provides general, consultative assistance from our experienced team of help desk support technicians.   

  • General Q&A
  • Remote Phone & Email Support
  • Hardware & OS Troubleshooting
  • Device & Network Consultation

One Solution, by RMS Omega - RMS Omega Managed Services

One Solution is RMS Omega’s configurable service model that integrates the procurement of hardware, software, and managed services into a single, fixed-rate agreement.

  • Hardware & Software Procurement
  • Technology Staging, Installation & Deployment
  • Ongoing Hardware, Software, & Firmware Maintenance
  • Total Support Services, by RMS Omega Managed Services

Dedicated Customer Support

From Certified IT Experts

The cornerstone of RMS Omega’s signature services is our in-house and field teams of engineers, technicians, and solutions architects.  With a wealth of certifications, decades of project experience, exceptional customer feedback, and a commitment to ongoing education, they form the backbone of our successfully deployed solutions.

 

Professional Services, by RMS Omega

Our professional services are flexible, project-based offerings for technology deployments, system discovery and design, onsite installations, and other specialized data capture projects.

Device Set Up and Deployment

RMS Omega’s Device Setup & Configuration Services are project-based and leverage our expert technicians to deploy hardware, software, and firmware aligned with your workflows, systems, and user needs, ensuring readiness before go-live.

RFID Services and RTLS Services

RMS Omega is a trusted RFID and RTLS service provider offering design, installation, and configuration support. Our expert team tailors each deployment to your workflows and goals—no matter your stage, our RFID Pros are here to help.

Wireless network infrastructure deployment services

RMS Omega designs and deploys secure, high-performance wireless networks—whether building new, replacing old, or enhancing existing systems. We deliver reliable coverage, low latency, and relieve pressure on your core IT resources.

Label pre-printing services by RMS Omega

Ensure data accuracy with RMS Omega’s pre-printed barcode and RFID labeling services. From label design and test prints to printing, encoding, and shipping, we handle it all—delivering accurate, ready-to-use labels tailored to your needs.

Here's What Customers Say About Our Service Team!

A Consultative Service Approach Tailored To Your Needs

At RMS Omega, we take a consultative approach to service and support. Our team works closely with you to understand your unique environment, challenges, and goals before recommending the right mix of service options—whether it’s ongoing maintenance, help desk support, on-site service, or advanced device management. We’re here to ensure your technology runs smoothly, so you can focus on what matters most.

Supported Hardware Brands

We are a premier sales and service partner to leading hardware manufacturers, providing certified expertise and trusted support.

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our technical and total support services. For support, repairs, or on-site service, please fill out a service request form.

Service & Support

Maintain Peace of Mind with an RMS Signature Service Plan

Project-Based & Contract IT Support

Technology should empower your business, not slow it down. RMS Omega’s Signature Service Plans unlock support from our certified team of in-house IT experts. Whether you are seeking support for a technology deployment project or a go-to IT partner for everyday troubleshooting, we have a service offering for you!

  • Managed Services – Recurring, contract-based support to reduce IT headaches and increase uptime.
  • Professional Services – Flexible, project-based engagements for device configuration, setup, wireless installs, RFID system deployment, and more.
  • One Solution – A custom “as-a-service” bundle tailored to your hardware, software, and support needs.

From remote assistance and preventative maintenance to full lifecycle management, we’ve got you covered.

View Our Signature Service Plans

How Can We Help?

Contact One of our Technology Experts Today

Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email info@rmsomega.com, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!