What are Multi-Modal Speech-Directed Solutions?
Direct-to-consumer supply chains face tremendous challenges every day. Processes are geared towards shipping larger bulk orders to stores. But now, they must ship smaller orders with fewer items directly to customers. This is driving a massive increase in order volumes and shipping locations. And customers expect fast shipping — overnight and two-day shipping has become the new norm. As a result, warehouses need to streamline and error-proof every aspect of order fulfillment and inventory management.
Voice Directed Picking (VDP) solutions have helped address these challenges by increasing productivity. The ability to listen and respond to voice-based directions allows workers to process tasks in a natural way, successfully decreasing task cycle times. Today’s order-of-magnitude increase in order volume and zero-tolerance for errors in order fulfillment are overwhelming. This leaves today’s warehouses looking for new solutions that can provide a much-needed boost in productivity
Multi-modal speech-directed solutions can help solve the problem. Like VDP solutions, multi-modal speech-directed solutions also utilize spoken instructions from the system. However, multi-modal speech-directed solutions enable additional input modes that are available on wearable systems to simplify and increase task completion speed and accuracy. Workers picking multiple orders simultaneously, in addition to providing voice instructions to the next pick location, a diagram of where to place the item can also be displayed on the screen. Personnel can simply scan the barcode or RFID tag on the item, shaving seconds off of the validation process and ensuring pick accuracy. And the touchscreen enables workers to enter information with a press of a finger, instead of waiting for the completion of a voice prompt.