Looking for more information, a quote, or a product recommendation? Contact us, we’re happy to assist you!
Please fill out the form below, call or email us and one of our team members will be in touch to get you the information you’re looking for. To request support, please fill out our support request form or call the main line and press option 3 to reach our service department.
888.857.8402 | info@rmsomega.com
Frequently Asked Questions
What is RMS Omega’s phone number?
Call our main line at (888) 857-8402. Press 2 for Sales, 3 for Service, or 4 for Finance. Our fax number is (410) 290-9075, and our Sales & Managed Services Group in Locust, NC can be reached at (704) 983-1495. You can also email info@rmsomega.com.
How do I request support or a repair?
Fill out the service request form at https://rmsomega.com/services/service-request-form/ or call the main line at (888) 857-8402 and press 3 to reach our service department.
Where are RMS Omega’s offices?
Our corporate headquarters (accounting and finance) is at 365 Red Cedar Street, Suite 102, Bluffton, SC 29910. Our main client-facing office for Sales, Marketing & Professional Services is at 9635 Philadelphia Road, Baltimore, MD 21237. Our Charlotte-metro Sales & Managed Services Group is at 236 Market Street, STE 210, Locust, NC 28097.
How quickly does RMS Omega respond to service requests?
Our practice is to follow up on a request within 2 hours or less, and most requests get a response in under 30 minutes. That first response is at least an acknowledgement of your request or question by phone or email. This describes how we usually work; it is not a guaranteed response time.
How do I request a quote?
Use the request a quote form at https://rmsomega.com/request-a-quote/, call (888) 857-8402, or email info@rmsomega.com.