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Technical Support Services

Get expert remote support help with RMS Omega’s Technical Support Services. Our in-house team offers troubleshooting, configuration guidance, RMA management, and more to keep IT running smoothly.

RMS Technical Support Services

Remote IT Support, Guidance & Troubleshooting

RMS Omega’s Technical Support Service plan provides general, consultative assistance from our experienced team of in-house help desk support technicians. With a Technical Support plan, customers can access our team of product experts during business hours for hardware and operating system troubleshooting, device configuration guidance, network connectivity consultation, and a general product Q&A.  Administrative RMA management is also an option for covered devices, simplifying the repair and replacement process and minimizing downtime as a result.

Technical Support Services PDF

What’s Included in a Technical Support Services Plan?

When you partner with RMS Omega, you’re backed by a team of experienced technicians and product experts dedicated to minimizing downtime and maximizing productivity. We provide responsive, expert assistance for the hardware, software, and systems we deploy, so you can keep your operations running smoothly with confidence.

With a Technical Support Plan, you can get quick resolutions to your IT issues through our dedicated service phone line or help desk email.

Plan Features:

  • Hardware/OS Troubleshooting
  • Device Configuration Consultation
  • Network Connectivity Consultation
  • RMA Management For Devices Under Contract
  • General Q&A
  • Remote Phone/Email Support

Eliminate Technology Downtime with Our Technical Support Plans

Your technology investment should always work for you. With RMS Omega’s Technical Support Services, you gain a trusted IT partner for fast resolution, expert guidance, and continuous optimization. Contact Us Today to discuss your support needs.

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Managed Services, by RMS Omega

Our managed services cover data capture products, including rugged mobile devices, barcode scanners, label printers, wireless, and RFID hardware with recurring support contracts.

Total Support Services - RMS Omega Managed Services

RMS Omega’s Total Support Service plan offers a comprehensive, hands-on approach to staging, maintaining, and optimizing your technology investments.   

  • Hardware & Software Installation
  • Device Setup & Configuration
  • Hardware Maintenance & Remote Device Management
  • Tech Support & Managed Services

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Technical Support Services - RMS Omega Managed Services

RMS Omega’s Technical Support Service plan provides general, consultative assistance from our experienced team of help desk support technicians.   

  • General Q&A
  • Remote Phone & Email Support
  • Hardware & OS Troubleshooting
  • Device & Network Consultation

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One Solution, by RMS Omega - RMS Omega Managed Services

One Solution is RMS Omega’s configurable service model that integrates the procurement of hardware, software, and managed services into a single, fixed-rate agreement.

  • Hardware & Software Procurement
  • Technology Staging, Installation & Deployment
  • Ongoing Hardware, Software, & Firmware Maintenance
  • Total Support Services, by RMS Omega Managed Services

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Dedicated Customer Support

From Certified IT Experts

The cornerstone of RMS Omega’s signature services is our in-house and field teams of engineers, technicians, and solutions architects.  With a wealth of certifications, decades of project experience, exceptional customer feedback, and a commitment to ongoing education, they form the backbone of our successfully deployed solutions.

Professional Services, by RMS Omega

Our professional services are flexible, project-based offerings for technology deployments, system discovery and design, onsite installations, and other specialized data capture projects.

Device Set Up and Deployment

RMS Omega’s Device Setup & Configuration Services are project-based and leverage our expert technicians to deploy hardware, software, and firmware aligned with your workflows, systems, and user needs, ensuring readiness before go-live.

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RFID Services and RTLS Services

RMS Omega is a trusted RFID and RTLS service provider offering design, installation, and configuration support. Our expert team tailors each deployment to your workflows and goals—no matter your stage, our RFID Pros are here to help.

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Wireless network infrastructure deployment services

RMS Omega designs and deploys secure, high-performance wireless networks—whether building new, replacing old, or enhancing existing systems. We deliver reliable coverage, low latency, and relieve pressure on your core IT resources.

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Label pre-printing services by RMS Omega

Ensure data accuracy with RMS Omega’s pre-printed barcode and RFID labeling services. From label design and test prints to printing, encoding, and shipping, we handle it all—delivering accurate, ready-to-use labels tailored to your needs.

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Here's What Customers Say About Our Service Team!

Alex and the RMS Omega team have done an exceptional job supporting us through our WMS update and scanner rollout. Their Total Support Service made the transition smooth and allowed us to quickly resolve any critical issues that came up. Their professionalism, technical skill, and commitment to finding solutions minimized disruptions and kept our operations on track. We are grateful to have such a reliable and talented resource supporting our efforts. Rogers, Operations Project Coordinator at Northeastern Supply
We received the RF guns and they all look great, we did an inspection to see how they work and no issue, great job by you & your team, it was a great and quick service! Harith, Site Manager at GXO
"RMS Omega offers so much to support our business. With intuitive customer service, fast hardware service, and knowledgeable personnel; this team is a joy to work with. Keep doing what you do, you're already the best!" Carolyn, Support Admin at Agilent Technologies
Alex was outstanding! He showed me things on my printers that I never knew even existed. Brandon, Support Specialist at Lehigh Valley Health Network
"RMS is a great company to do business with. Very knowledgeable Customer Service and we receive our product quickly!" Wendy, Operations Liaison at Fibox Inc.
I looked into 3 other vendors to compare pricing and quality, but nobody could touch what RMS was able to offer. Chad, Business Analyst at McCarthy Tire Service
Chad is always available and ready to assist in anyway with our technology needs. I appreciate his candor and positivity. Thanks for helping me when I need it! Rocky, IT Director at Pepsi Hickory
"We always get help from RMS if needed. As a customer we can depend on RMS's excellent customer service and pricing." Har, Procurement Specialist at Shady Grove Adventist Hospital

A Consultative Service Approach Tailored To Your Needs

At RMS Omega, we take a consultative approach to service and support. Our team works closely with you to understand your unique environment, challenges, and goals before recommending the right mix of service options—whether it’s ongoing maintenance, help desk support, on-site service, or advanced device management. We’re here to ensure your technology runs smoothly, so you can focus on what matters most.

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Supported Hardware Brands

We are a premier sales and service partner to leading hardware manufacturers, providing certified expertise and trusted support.

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our technical and total support services. For support, repairs, or on-site service, please fill out a service request form.

Service Request Form
Service & Support

Maintain Peace of Mind with an RMS Signature Service Plan

Project-Based & Contract IT Support

Technology should empower your business, not slow it down. RMS Omega’s Signature Service Plans unlock support from our certified team of in-house IT experts. Whether you are seeking support for a technology deployment project or a go-to IT partner for everyday troubleshooting, we have a service offering for you!

  • Managed Services – Recurring, contract-based support to reduce IT headaches and increase uptime.
  • Professional Services – Flexible, project-based engagements for device configuration, setup, wireless installs, RFID system deployment, and more.
  • One Solution – A custom “as-a-service” bundle tailored to your hardware, software, and support needs.

From remote assistance and preventative maintenance to full lifecycle management, we’ve got you covered.

View Our Signature Service Plans

How Can We Help?

Contact One of our Technology Experts Today

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Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email info@rmsomega.com, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!