RMS Omega Technologies Terms & Conditions
Onsite Printer Repair Services
Effective July 2026
These Terms & Conditions govern the sale of products and the delivery of professional and support services by RMS Omega Technologies, Inc. (“RMS Omega”). By accepting a quotation, issuing a purchase order, accepting delivery of products or services, or otherwise engaging RMS Omega, Customer agrees to these Terms & Conditions unless superseded by a separately executed written agreement.
Scope of Services
RMS Omega provides products, professional services, technical support, managed services (when contracted), integration services, and consulting as described in the applicable quotation, Statement of Work (SOW), proposal, or service agreement.
Only those products and services specifically identified in the applicable agreement are included.
Service Hours
Unless otherwise specified in the applicable agreement, RMS Omega provides support during its published business hours.
Support response times and service levels are governed solely by the purchased service plan or executed Service Level Agreement (SLA).
Service Requests
Customers may request service through RMS Omega’s published support channels, including:
- Telephone
Customers should provide sufficient information to facilitate support, including:
- Company Name
- Contact Information
- Equipment Model
- Serial Number (if applicable)
- Description of the issue
Services Excluded
Unless expressly included within the applicable quotation or Statement of Work, the following are excluded:
- Equipment installation
- Equipment relocation
- Network configuration
- Software development
- Custom software integration
- Preventative maintenance
- Consumables
- Printheads
- Media
- Batteries
- Customer training
- Third-party software support
- Repairs resulting from misuse, abuse, accidents, or unauthorized modification
Excluded work may be performed at RMS Omega’s then-current Professional Services rates following Customer approval.
Equipment Eligibility
Equipment accepted under a maintenance or support agreement must be in reasonable operating condition.
RMS Omega reserves the right to inspect equipment prior to acceptance into any support program.
Equipment requiring repair before becoming eligible for coverage may be repaired at the Customer’s expense.
Customer Responsibilities
Customer agrees to:
- Provide reasonable access to equipment and facilities.
- Maintain appropriate environmental conditions.
- Maintain required software licensing.
- Perform reasonable troubleshooting when requested.
- Maintain current backups of all systems and data.
- Cooperate with RMS Omega personnel during support activities.
Customer remains solely responsible for the security, backup, and integrity of its data.
Third-Party Products
Many products sold by RMS Omega are manufactured or developed by third parties.
Manufacturer warranties, software licenses, and support policies remain the responsibility of the applicable manufacturer or software publisher.
RMS Omega will reasonably assist Customers with warranty claims where appropriate, but makes no warranty beyond those expressly provided by the manufacturer unless otherwise stated in writing.
Software & Licensing
Software supplied by RMS Omega is subject to the applicable publisher’s license agreement.
Customer agrees to comply with all software licensing requirements.
Unless specifically included within a Statement of Work, RMS Omega is not responsible for:
- Software defects
- Software enhancements
- Vendor roadmap changes
- Vendor licensing changes
Payment Terms
Unless otherwise specified in writing:
- Payment is due according to the invoice terms.
- Past due balances may accrue interest at the lesser of:
- 2% per month, or
- the maximum rate permitted by applicable law.
The customer is responsible for all applicable taxes unless a valid exemption certificate has been provided.
Warranty Disclaimer
Except as expressly stated in writing:
- Services are provided using commercially reasonable care and skill.
- RMS Omega does not guarantee uninterrupted operation of equipment or software.
- All implied warranties, including warranties of merchantability and fitness for a particular purpose, are disclaimed to the maximum extent permitted by law.
Limitation of Liability
To the fullest extent permitted by law:
RMS Omega’s total liability arising from any claim relating to products or services shall not exceed the amount paid by Customer for the affected products or services giving rise to the claim.
In no event shall RMS Omega be liable for:
- Lost profits
- Lost revenue
- Lost business opportunities
- Loss of goodwill
- Business interruption
- Loss of data
- Cybersecurity incidents not directly caused by RMS Omega’s gross negligence
- Indirect, incidental, consequential, exemplary, or punitive damages
These limitations apply regardless of the legal theory asserted.
Privacy & Information Security
RMS Omega maintains commercially reasonable administrative, technical, and physical safeguards to protect Customer information.
Unless otherwise agreed in writing, Customer data remains the property of the Customer.
RMS Omega will access Customer systems only as necessary to perform contracted services.
Managed Services
Where RMS Omega provides Managed Services, such services shall be governed by the applicable Managed Services Agreement or Statement of Work.
Unless specifically identified in writing, product purchases alone do not constitute Managed Services.
Force Majeure
Neither party shall be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Pandemic
- Labor disputes
- Government action
- Supply chain disruptions
- Internet or utility outages
- Cybersecurity events affecting third-party providers
Performance shall resume as soon as reasonably practicable.
Export Compliance
Customer agrees to comply with all applicable United States export control laws and regulations relating to products or software supplied by RMS Omega.
Collection Costs
Customer agrees to reimburse RMS Omega for reasonable collection costs, including attorney’s fees, court costs, and other reasonable expenses incurred in collecting overdue amounts, where permitted by applicable law.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.
Any legal action arising from these Terms & Conditions shall be brought exclusively in the state or federal courts located in Baltimore County, Maryland, and each party consents to the jurisdiction of those courts.
Entire Agreement
These Terms & Conditions, together with any applicable quotation, proposal, Statement of Work, Purchase Order acceptance, or executed agreement, constitute the complete understanding between the parties regarding the products and services provided by RMS Omega and supersede all prior discussions, proposals, representations, or agreements relating to the same subject matter.
Changes to These Terms
RMS Omega reserves the right to update these Terms & Conditions from time to time. Updated versions will be posted on this website and shall apply to future purchases and engagements unless otherwise agreed in writing.
Contact Information
RMS Omega Technologies, Inc.
9635 Philadelphia Road
Baltimore, Maryland 21237
Phone: 888-857-8402
Email: helpdesk@rmsomega.com
