How modernizing their devices saved 20% in operating costs
Founded by Joseph J. McCarthy in 1926, McCarthy Tire Service remains a family-owned and operated commercial tire company that has served the transportation industry for more than 95 years. McCarthy Tire now has more than 60 service locations and ten Bandag retread manufacturing plants in New York, Pennsylvania, New Jersey, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. It serves customers with commercial, industrial, off-the-road (OTR), intermodal, and passenger vehicles. To sustain the level of quality and service customers have come to expect, McCarthy Tire needed to modernize its IT operations with a large-scale software implementation to multiple retreading plants, replace all of their handheld scanners across the company, and ensure that all of their mobile devices are compatible with the latest OS. After deploying hundreds of new Janam Technologies handheld devices in preparation for their software rollout, the company realized a 20% savings in operating costs. The newer devices were a lot easier to work with. In addition, teammates documented a noticeable decrease in device set-up time, therefore increasing efficiency and resulting in significant labor savings for the organization as well.
Approach
• Modernized Devices: McCarthy Tire needed to implement a wide-scale and modern mobile computing solution for its workforce to be competitive. Newer devices would allow workers to increase productivity and deliver exceptional customer service. Replacing older devices with cost-effective Janam Android mobile computers would improve end-user speed and training time while also allowing devices to run current programs and software enterprise-wide.
• Wireless Infrastructure: To maximize the performance of their newer devices, McCarthy Tire needed to invest in better wireless infrastructure to support them. A new wireless system would assist their hardware implementation by improving ease of use, speed, and ramp-up time for the end-user.
• Professional Services: RMS Omega’s Service team helps plan and manage large-scale deployments that improve productivity, meet new compliance demands, and reduce operating costs. With deployment services such as device staging and pre-configuration, training, and installation, all of the equipment arrives completely configured and ready to use right out of the box.
Results
After deploying hundreds of new Janam Technologies mobile barcode scanning devices in preparation of a new software rollout, McCarthy Tire realized a 20% savings in operating costs. The newer devices were a lot easier to work with, especially with a newly deployed wireless system. In addition, teammates documented a noticeable decrease in device set-up time, thereby increasing efficiency and resulting in significant labor savings for the organization as well.
For McCarthy Tire, RMS Omega, and Janam Technologies, this hardware and software modernization effort presented an important opportunity for long-term improved teammate and customer experience.