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Device Setup and Configuration

Ensure fast, error-free IT deployments with RMS Omega’s device setup and configuration services.

Device Setup and Configuration

Technology That Is Ready to Work – Right Out of The Box

RMS Omega’s device setup and configuration service gives you access to the expertise and bandwidth of our in-house technicians to deploy data capture devices at scale. Available as a one-time service or part of a managed service plan, we ensure your technology is fully functional and aligned with your operations before it ever reaches the end user. You’re not outsourcing — you’re partnering with a technology team that collaborates with your IT and operations staff to align devices with your workflows, systems, and user needs. Whether deploying hardware, rolling out software, or managing firmware and security standards, our team ensures everything is configured properly, right out of the box.

What Is Included in Device Setup and Configuration Service?

When you choose RMS Omega’s device setup and configuration services, your hardware will ship directly to our service centers. From there, our team of in-house managed services technicians gets hands-on with the technology to conduct testing, staging, and perform configurations. After, our team will repackage the hardware and ship it to its final destination.

  • Receiving, Unpacking, & Component Verification.
  • Basic Hardware Functionality Testing.
  • Pre-configured Network/Wireless Settings.
  • Firmware & Security Patch Standardization.
  • Application Installation & Configuration.
  • Application License Registration.
  • Repacking & Shipping to Destination.

Why Choose Setup & Configuration Service?

Without hardware configuration, your operations can experience delays, a lack of standardization, errors, and user frustration. Our experts help you avoid that by preparing your devices to your exact needs — saving time, reducing IT strain, and increasing productivity from day one. Whether you’re deploying devices in warehousing, manufacturing, healthcare, retail, or field service, RMS Omega tailors setup and configuration services to fit the needs of your specific environment.

PDF: Device Setup and Configuration

RMS Managed Services: Multiple Levels of IT Support

From Our Certified In-House Team of Technicians

IT helpdesk and device management support plans to keep your technology running smoothly and efficiently.

Total Support

Complete lifecycle management with remote device access for troubleshooting, firmware/OS updates, and more.

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Technical Support

Get expert troubleshooting, device configuration guidance, and RMA management via phone and email.

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Device Setup & Configuration

Ensure new devices are ready to use out of the box with the right settings and enterprise software.

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Hourly Support

Get support only when you need it with a prepaid bucket of hours to be used as needed for IT troubleshooting and Q&A.

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Here's What Customers Say About Our Service Team!

Our Professional Services

One-time and project-based services to ensure seamless technology deployments, integration, and support.

Device Setup and Configuration

Ensure fast, error-free IT deployments with RMS Omega’s device setup and configuration services.

Discovery and Design

RMS Omega’s Discovery and Design services ensure the successful deployment of wireless, RFID, RTLS, and other tailored data capture solutions.

RFID Services - Integration & Support

End-to-end RTLS and RFID services. Complete systems integration, solution design, testing, installation, and RFID technical support.

Wireless Networking

RMS Omega's wireless networking services ensure your network is optimized for peak performance -from initial design to ongoing support.

Place a Service Request

Have a support plan? Open a ticket for an RMA, on-site service, or IT helpdesk support.

Maintain Peace of Mind with an RMS Signature Service Plan

Project-Based & Contract IT Support

Technology should empower your business, not slow it down. RMS Omega’s Signature Service Plans unlock support from our certified team of in-house IT experts. Whether you are seeking support for a technology deployment project or a go-to IT partner for everyday troubleshooting, we have a service offering for you!

  • Managed Services – Recurring, contract-based support to reduce IT headaches and increase uptime.
  • Professional Services – Flexible, project-based engagements for device configuration, setup, wireless installs, RFID system deployment, and more.
  • One Solution – A custom “as-a-service” bundle tailored to your hardware, software, and support needs.

From remote assistance and preventative maintenance to full lifecycle management, we’ve got you covered.

View Our Signature Service Plans

A Consultative Service Approach Tailored To Your Needs

At RMS Omega, we take a consultative approach to service and support. Our team works closely with you to understand your unique environment, challenges, and goals before recommending the right mix of service options—whether it’s ongoing maintenance, help desk support, on-site service, or advanced device management. We’re here to ensure your technology runs smoothly, so you can focus on what matters most.

RMS Omega Technical Services

Get the Support You Need When You Need It

Keep your operations running smoothly with an RMS Signature Service Plan and eliminate the time-consuming frustration often associated with traditional tech support processes. With RMS service, you can supplement standard warranty coverage to ensure you experience minimal disruptions to your technology and workflows. With an RMS Signature Service Plan, you’ll be able to maximize device uptime and eliminate time-consuming frustration often associated with traditional tech support processes.

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our technical and total support services. For support, repairs, or on-site service, please fill out a service request form.

Service & Support

Supported Hardware Brands

We are a premier sales and service partner to leading hardware manufacturers, providing certified expertise and trusted support.

How Can We Help?

Contact One of our Technology Experts Today

Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email info@rmsomega.com, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!