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GXO Logistics – Service, Support & Repairs

Request Services & Repairs

Welcome! To request repair services, please complete the online form below. An RMS Omega representative will be in contact with you shortly to provide a Return Merchandise Authorization number (RMA) or corresponding information for each request.

For assistance, please e-mail helpdesk@rmsomega.com. Thank you!

GXO Service Repair Form

Request an on-site technician or repair services.

  • Items to Service or Repair

  • Please provide the model or part number and serial number for each item. Press the + icon on the right to add multiple service items.
  • Model/Part NumberSerial NumberProblem Description 
    Please provide the model or part number and serial number for each item. Press the + icon to add multiple service items.
  • Please provide your ServiceNow ticket number.
  • Example Site Code (3 Letters): AMZ
  • Example Profit Center (where do you work): 30012

  • Contact Information

  • Additional Information or Problem Description

  • This field is for validation purposes and should be left unchanged.
Save and Continue Later

Please print your e-mail confirmation and include a copy with all shipments to RMS Omega.