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Managed IT Services

Our device management services are a centralized and efficient way of managing your enterprise IT - saving you time, money, and IT bandwidth.

Device Management Services: Premier End-To-End Support

In many cases, companies do not have the personnel or expertise available to effectively and proactively manage their growing numbers of mobile devices on a twenty-four-seven basis. As a result, companies can experience increased costs, missed tasks, and problems that could’ve been avoided altogether, due to reactive IT administration. As mobile IT fleets grow, companies need a centralized way to provision, update, maintain, and troubleshoot their IT. Our in-house team of experts takes the burden off your IT with a suite of end-to-end device management services ranging from set-up, deployment, repairs, and remote support.

Device management services graphic.

Device Set-Up & Configuration

We make sure your hardware is ready to use out of the box. Our team will receive, unpack, charge, and configure your devices to have the right settings, firmware, security, and applications installed. After that, we send the devices to you so your team can hit the ground running once they receive them.

Deployment & Installation

Deployment services are ideal for complex and large-scale projects to ensure devices are configured, implemented and used correctly.

During deployments, our team will install, activate, and pre-configure devices in addition to training your team on how to use them. Deployment services also cover things like pushing out wide-scale firmware, software, and OS updates.

Repairs & Service Zebra device service and repair.

RMS Omega is a certified repair provider for Zebra, Honeywell, and other major enterprise device manufacturers. With an RMS Signature Service Plan, we become your first contact for troubleshooting and administering repairs to your fleet of mobile computers, tablets, scanners, and printers. We provide repair services for customers throughout North America with depot and on-site repairs.

Technical Support & Troubleshooting

With a technical support contract, our in-house team becomes your first level of support for resolving IT issues. Our team of agents will remotely assist you with hardware/OS troubleshooting, device connectivity, RMS processing, and general device Q&A.

Learn More About Our Service Plans

We Make Remote Device Management EasyMobile device management services

With device management services, RMS Omega’s support team can perform remote centralized IT administration over your mobile computers, printers, and more. By using enterprise device management (EDM) programs, our in-house team can log into your mobile devices for remote repairs, troubleshooting, and support – saving you time, money, and IT bandwidth.

If your team experiences the following challenges, our EDM solutions and services can help.

  • A diversity of hardware, platforms, and operating systems.
  • Difficulty accommodating and enforcing a BYOD policy that allows employees to access company data on their devices.
  • Inadequate security of corporate resources when workers need access to central databases.
  • Delays in deploying fully functioning new devices.
  • Inability to track all the devices in real-time, where they are, and who is using them for what.
  • Inadequate way to manage and push updates to all devices.

Learn About Mobile Device Management Software

Let Our Team Lead the Way with Device Management Services

RMS Omega works with industry-leading MDM platforms from SOTI, Ivanti, Honeywell, and  Zebra to manage mobile devices and wireless infrastructure. Our services eliminate the pressure of deploying and maintaining IT and wireless networks while ensuring they run smoothly. With Service Level Agreements (SLAs) for monitoring, alerting, reporting, and issue resolution, your organization can stay focused on other business operations.

Contact Our Team

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our help desk support services. RMS Omega’s experienced technicians will provide you with the support you need when you need it most.

For support, repairs, or on-site service, please fill out a service request form.

Service & Support

A Complete Technology Solution From Design To Support

Every facility and business process has its own unique challenges. That is why RMS Omega takes a hands-on approach in managing technology implementations. Our process starts with understanding your unique challenges, needs, and goals – helping us create a solution that delivers positive outcomes for your business.

  • Discovery & Design

    Our trained systems & sales engineers will evaluate your work environment to determine the best plan of action for strategic technology implementation to solve challenges and achieve both short and long-term goals.

  • Project Management

    RMS Omega has an internal team of solutions experts to oversee the successful design and implementation of complex and technical projects. We will monitor the project from the start and make sure everything is completed within an established timeline.

  • Statement of Work

    The statement of work is a document that will map out our plan for implementation. This includes both hardware and software along with a description of processes after the system is complete. You will also receive a timeline for each phase of the project.

  • Deployment

    During deployment, we collaborate with your team to bring the proposed plan to fruition. Deploying each strategy often includes network design and implementation, staging and configuration of hardware, data integration, and staff training. Each of these necessary steps will ensure your team can hit the ground running once your system is live.

  • Analysis & Optimization

    In an Analysis and Optimization, or A&O, we want to ensure your system is functioning the way it was intended. This is a process designed to optimize and enhance the performance of wireless coverage or system functionality throughout your facility and processes. An A&O is performed to identify and correct poor signals or reads along with incorrectly installed or underperforming hardware.

  • On-going Support

    We are here to be an extension of your team, one point of contact for all of your data collection and RFID technology solution needs. To assist your organization in reaching new levels of productivity, you need a true partner, not just a vendor. That’s why we believe our support services are essential.

Our Services

Our in-house professional services group is here to support you every step of the way. From project design, implementation, deployment, and training to depot repair, help desk, and on-site services.

Discovery and Design

Discovery and design services ensure that your technology investment will produce the results you need to achieve positive business outcomes.


Deployment services accelerate your technology implementation, helping you get up and running faster with device installation, configuration, and training.

Repair & Support

Offering comprehensive maintenance solutions tailored to meet your needs, our Service Care programs range from time and material to service contracts, on-site service and depot repairs.

Wireless Networking

RMS Omega provides a broad range of wireless networking services to offer a complete solution that supports your business operations.

Managed IT Services

With device management services, our support team can perform remote centralized IT administration over your mobile computers, printers, and more.

Maintain Peace of Mind with an RMS Signature Service Plan

Keep your operations running smoothly with an RMS Signature Service Plan and eliminate the time-consuming frustration often associated with traditional tech support processes. With RMS service, you can supplement standard warranty coverage to ensure you experience minimal disruptions to your technology and workflows.

RMS Omega offers support plans and bundled packages for technical device support, setup and configuration, remote management, and printer repair. With RMS Signature Service Plans, we’re here to be your first point of contact and make sure you get the help you need when you need it. Our most popular packaged services include technical support, device configuration, remote device management, printer repair services, and wireless infrastructure services.

View Our Signature Service Plans

How Can We Help?

Contact One of our Technology Experts Today

Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!