Device Management Services: Premier End-To-End Support
In many cases, companies do not have the personnel or expertise available to effectively and proactively manage their growing numbers of mobile devices on a twenty-four-seven basis. As a result, companies can experience increased costs, missed tasks, and problems that could’ve been avoided altogether, due to reactive IT administration. As mobile IT fleets grow, companies need a centralized way to provision, update, maintain, and troubleshoot their IT. Our in-house team of experts takes the burden off your IT with a suite of end-to-end device management services ranging from set-up, deployment, repairs, and remote support.
Device Set-Up & Configuration
We make sure your hardware is ready to use out of the box. Our team will receive, unpack, charge, and configure your devices to have the right settings, firmware, security, and applications installed. After that, we send the devices to you so your team can hit the ground running once they receive them.
Deployment & Installation
Deployment services are ideal for complex and large-scale projects to ensure devices are configured, implemented and used correctly.
During deployments, our team will install, activate, and pre-configure devices in addition to training your team on how to use them. Deployment services also cover things like pushing out wide-scale firmware, software, and OS updates.
Repairs & Service
RMS Omega is a certified repair provider for Zebra, Honeywell, and other major enterprise device manufacturers. With an RMS Signature Service Plan, we become your first contact for troubleshooting and administering repairs to your fleet of mobile computers, tablets, scanners, and printers. We provide repair services for customers throughout North America with depot and on-site repairs.
Technical Support & Troubleshooting
With a technical support contract, our in-house team becomes your first level of support for resolving IT issues. Our team of agents will remotely assist you with hardware/OS troubleshooting, device connectivity, RMS processing, and general device Q&A.
We Make Remote Device Management Easy
With device management services, RMS Omega’s support team can perform remote centralized IT administration over your mobile computers, printers, and more. By using enterprise device management (EDM) programs, our in-house team can log into your mobile devices for remote repairs, troubleshooting, and support – saving you time, money, and IT bandwidth.
If your team experiences the following challenges, our EDM solutions and services can help.
- A diversity of hardware, platforms, and operating systems.
- Difficulty accommodating and enforcing a BYOD policy that allows employees to access company data on their devices.
- Inadequate security of corporate resources when workers need access to central databases.
- Delays in deploying fully functioning new devices.
- Inability to track all the devices in real-time, where they are, and who is using them for what.
- Inadequate way to manage and push updates to all devices.
Let Our Team Lead the Way with Device Management Services
RMS Omega works with industry-leading MDM platforms from SOTI, Ivanti, Honeywell, and Zebra to manage mobile devices and wireless infrastructure. Our services eliminate the pressure of deploying and maintaining IT and wireless networks while ensuring they run smoothly. With Service Level Agreements (SLAs) for monitoring, alerting, reporting, and issue resolution, your organization can stay focused on other business operations.