Skip to content

Repair & Support

RMS Omega offers help desk, certified device repair and support for Honeywell, Zebra, and other major barcode and RFID hardware manufacturers.

Certified Device Repair and Support

Get the help you need with RMS Omega’s Help Desk.

To assist your organization in reaching new productivity levels, you need a true partner, not just a vendor. RMS Omega offers comprehensive device repair and support solutions tailored to meet your business needs. Our Service Care programs range from time and material service to service contracts and on-site to depot repair service. Let RMS Omega be your first point of contact and get peace of mind with our help desk support services.

Need Support? Contact Our Technical Services Team.

Place a Service Request

Onsite & Depot Device Repair for Printers, Mobile Computers & More

Zebra Certified Printer and Device Repair RMS Omega understands the importance of keeping our technicians up-to-date and trained. We are a certified specialist for Zebra, Honeywell, Datamax, and Intermec – offering both onsite and depot repair services. We are also proud to offer repair services for Honeywell Industrial Mobile Computers and Vehicle Mount Terminals.

Time and Material Service:

  • On-Site barcode Printer Repair Services – Barcode Printers/Line Printers/Laser Printers
  • Depot Repair Services- for printers, scanners, handheld terminals

Maintenance Agreements:

  • On-Site Maintenance Contracts (Printers only)
  • Standard – Next Business Day Response – Monday – Friday 8 am – 5 pm (Excludes holidays)
  • Custom Maintenance Contracts – We can customize an on-site maintenance 24-hour/7 day agreement to suit your needs, including expedited repair services and hot-swap programs available
  • Consumable – a flexible service program that encompasses ribbons, labels, supplies, and printer maintenance.
  • Depot Repair Services Contract – Standard or Custom
  • Standard – Quick turnaround time (3-5 days average)

Get in Touch:

To reach a technical support representative, please call 1-888-857-8402, Monday through Friday, 8:30 AM – 5 PM, or email helpdesk@rmsomega.com.

Our Services

Our in-house professional services group is here to support you every step of the way. From project design, implementation, deployment, and training to depot repair, help desk, and on-site services.

Discovery and Design

Discovery and design services ensure that your technology investment will produce the results you need to achieve positive business outcomes.

Learn More :Discovery and Design

Deployment

Deployment services accelerate your technology implementation, helping you get up and running faster with device installation, configuration, and training.

Learn More :Deployment

Repair & Support

Offering comprehensive maintenance solutions tailored to meet your needs, our Service Care programs range from time and material to service contracts, on-site service and depot repairs.

Learn More :Repair & Support

Wireless Networking

RMS Omega provides a broad range of wireless networking services to offer a complete solution that supports your business operations.

Learn More :Wireless Networking

Managed IT Services

With device management services, our support team can perform remote centralized IT administration over your mobile computers, printers, and more.

Learn More :Managed IT Services

A Complete Technology Solution From Design To Support

Every facility and business process has its own unique challenges. That is why RMS Omega takes a hands-on approach in managing technology implementations. Our process starts with understanding your unique challenges, needs, and goals – helping us create a solution that delivers positive outcomes for your business.

  • Discovery & Design

    Our trained systems & sales engineers will evaluate your work environment to determine the best plan of action for strategic technology implementation to solve challenges and achieve both short and long-term goals.

  • Project Management

    RMS Omega has an internal team of solutions experts to oversee the successful design and implementation of complex and technical projects. We will monitor the project from the start and make sure everything is completed within an established timeline.

  • Statement of Work

    The statement of work is a document that will map out our plan for implementation. This includes both hardware and software along with a description of processes after the system is complete. You will also receive a timeline for each phase of the project.

  • Deployment

    During deployment, we collaborate with your team to bring the proposed plan to fruition. Deploying each strategy often includes network design and implementation, staging and configuration of hardware, data integration, and staff training. Each of these necessary steps will ensure your team can hit the ground running once your system is live.

  • Analysis & Optimization

    In an Analysis and Optimization, or A&O, we want to ensure your system is functioning the way it was intended. This is a process designed to optimize and enhance the performance of wireless coverage or system functionality throughout your facility and processes. An A&O is performed to identify and correct poor signals or reads along with incorrectly installed or underperforming hardware.

  • On-going Support

    We are here to be an extension of your team, one point of contact for all of your data collection and RFID technology solution needs. To assist your organization in reaching new levels of productivity, you need a true partner, not just a vendor. That’s why we believe our support services are essential.

Place a Service Request

Let RMS Omega be your first point of contact and get peace of mind with our help desk support services. RMS Omega’s experienced technicians will provide you with the support you need when you need it most.

For support, repairs, or on-site service, please fill out a service request form.

Service Request Form
Service & Support

Maintain Peace of Mind with an RMS Signature Service Plan

Keep your operations running smoothly with an RMS Signature Service Plan and eliminate the time-consuming frustration often associated with traditional tech support processes. With RMS service, you can supplement standard warranty coverage to ensure you experience minimal disruptions to your technology and workflows.

RMS Omega offers support plans and bundled packages for technical device support, setup and configuration, remote management, and printer repair. With RMS Signature Service Plans, we’re here to be your first point of contact and make sure you get the help you need when you need it. Our most popular packaged services include technical support, device configuration, remote device management, printer repair services, and wireless infrastructure services.

View Our Signature Service Plans

How can we help?

Contact one of our industry experts. We're happy to help.

  • Contact

    If you have a question or would like additional information, please contact us. We are happy to assist you!

    Learn More :Contact
  • Why RMS?

    We pride ourselves on offering best-in-class hardware, software, supplies, and services to give you a complete technology solution.

    Learn More :Why RMS?
  • Request a Quote

    Inquire about pricing for a particular product, service, or solution, and one of our representatives will contact you!

    Learn More :Request a Quote

A Few of Our Premier Partnerships

Datalogic partner logo. Epson Partner Logo Extreme Networks Logo Honeywell partner logo Partner Logo Impinj Janam Partner Slider Newcastle partner logo Process Integration Slider Sewio Partner Logo TSC Partner Slider Zebra Technologies partner logo. Spectralink Partner