Automating your Mobile Workforce
The time is past for handwritten sales orders, invoices, repair work orders and inventory management. Equip your mobile workforce with the technology to increase their productivity on the road. Full service field mobility solutions save time, reduce errors and increase profitability. RMS Omega specialists are experienced and knowledgeable in reviewing your field operations and recommending the most appropriate software and hardware.
The sales force, service technicians, DSD and route accounting drivers and anyone else who works outside your office are the public face of your business. They work hard to establish and maintain good relationships with your customers. To do the best job possible, they need reliable, real time voice and text access to company data and resources.
View our Infographic – Mobile Technology Solutions for Field Service
Enterprise Field Sales and Service Solutions
With field service automation, you are replacing a manual or paper driven dispatching, routing and reporting system with an automated, electronic process. In field sales automation, you are allowing your sales staff quicker access to customer information and the ability to generate invoices and quotes, capture credit card payments and process invoices on the road.
Watch a short video:
Features of Mobile Solutions
Equip your employees with mobile tools such as mobile computers, smartphones, mobile printers and scanners that immediately allow them to:
- Scan barcodes to access equipment diagnostics or match delivery with customer order
- Access product details, prices and availability
- Access customer history
- Provide quotes while with customer
- Access business forms to input orders, create invoices or submit inspection reports
- Check status of customer orders
- Capture signatures to verify delivery
- Generate work orders
- Access GPS and other locating services
Benefits of Mobile Solutions
Full service mobile solutions benefit every aspect of your business, including:
- Increased workflow efficiency with no downtime waiting for essential data
- Increased sales through upselling and cross selling as data about product and price is available immediately
- Reduced errors in submitting data
- Full compliance with regulations regarding traceability of certain products
- More efficient delivery routes
All these benefits translate into cost savings, increased revenue and satisfied, loyal customers. The bonus is a motivated, mobile workforce that is better equipped to do the job they were hired to do.
