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Field Service

Responding to work orders and providing excellent customer service in the field is simplified when you deploy the best mobile technology.

Effective Field Service Data Collection & Visibility 

Today’s workforce is more mobile than ever. Efficient and effective field service has a direct impact on customer satisfaction. As a result, organizations need reliable technology solutions for their data collection and visibility solutions to monitor the many moving parts of their enterprise.

Field service electrician using mobile computer

Whether your mobile workforce specializes in sales calls, service, maintenance, delivery, or project management you need confidence in the performance of your mobile devices when it comes to capturing, accessing, and sharing information.

Technology Solutions for Productive & Responsive Field Service 

Improve the responsiveness and productivity of your operations with the right solutions for reliable mobile performance and real-time enterprise visibility. Your workforce is more efficient and productive when they have the right mobile technology supported by software that makes their work easier, while simultaneously boosting customer satisfaction. 

Both dispatch and service technicians in the field can benefit from mobile computers and field service worker using mobile computer and bluetooth headset to communicatesoftware that allow them to:

  • Access the history of customer equipment, including warranty details.
  • Scan barcodes to access diagnostics for equipment.
  • Access info about the cost and availability of parts.
  • Generate work orders and receive authorizations.
  • Generate invoices and receive signatures.

Such efficiencies translate into faster response times, elimination of paperwork, more opportunity to upsell, and increased customer satisfaction.

Improve Asset Management, Visibility, Technician Response & More

Mobile data collection solutions with handheld computers, barcode and/or RFID software, and a centralized database allow your managers to track and manage assets across the entire organization, no matter how many sites, including:

  • Monitoring usage and condition of equipment, vehicles, and other assets.
  • Scheduling maintenance and emergency repair alerts.
  • Maintaining company compliance and accountability.
  • Enterprise-wide visibility and traceability.
  • Optimizing routes, response times, and service delivery.

Contact Our Technology Experts

Improving Productivity with Technology in the Field Service Industry

Our technology solutions strategically combine cutting-edge hardware, software, supplies, and services in order to enhance productivity and improve outcomes for their customers. 

  • Voice Automation

    Warehouses and distribution centers use voice automation to increase safety, optimize fulfillment, and eliminate picking errors and inefficiencies.

    Learn More :Voice Automation
  • Facility Maintenance Systems

    Track service requests, develop a maintenance schedule, and reduce downtime with a facilities maintenance solution.

    Learn More :Facility Maintenance Systems
  • Unified Workforce Communication

    Securely collaborate and unify teams with push-to-talk, text, voice communications, and more.

    Learn More :Unified Workforce Communication
  • Device Modernization

    Out-dated devices are holding your operation back. Upgrade telnet apps and legacy mobile computing to modern, secure & intuitive Android OS.

    Learn More :Device Modernization
  • Device Management

    Securely manage, deploy, and troubleshoot enterprise devices throughout their entire lifecycle.

    Learn More :Device Management
  • Check In/Out

    Check in/ check out systems create an automated chain of custody over equipment, assets, and inventory. Helping companies avoid loss and enhance visibility.

    Learn More :Check In/Out

Case Study: McCarthy Tire Service

How device modernization saved 20% in field worker operating costs

By deploying a modernized technology solution, McCarthy Tire Service was able to upgrade the IT infrastructure for its workforce and improve productivity which ultimately reduced operating costs by around 20% and improved customer experiences.

  • Modernized Devices – Newer devices allowed workers to increase productivity and deliver exceptional customer service. Modern devices bring increased data collection accuracy and data security.
  • Wireless Infrastructure – A new wireless system assisted their hardware implementation by improving ease of use, speed, and ramp-up time for the end-user.
  • Professional Services – RMS Omega’s Service team helps plan and manage large-scale deployments that improve productivity, meet new compliance demands, and reduce operating costs.

View Case Study

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Our Services

Our in-house professional services group is here to support you every step of the way. From project design, implementation, deployment, and training to depot repair, help desk, and on-site services.

Discovery and Design

Discovery and design services ensure that your technology investment will produce the results you need to achieve positive business outcomes.


Deployment services accelerate your technology implementation, helping you get up and running faster with device installation, configuration, and training.

Repair & Support

Offering comprehensive maintenance solutions tailored to meet your needs, our Service Care programs range from time and material to service contracts, on-site service and depot repairs.

Wireless Networking

RMS Omega provides a broad range of wireless networking services to offer a complete solution that supports your business operations.

Managed IT Services

With device management services, our support team can perform remote centralized IT administration over your mobile computers, printers, and more.

How Can We Help?

Contact One of our Technology Experts Today

Contact Us for a Free Consultation

Request more information about a particular technology, inquire about general pricing or demo equipment, or schedule a no-cost consultation to discuss your business challenges.

Simply call (888) 857-8402, email, or fill out our form! We’re here to help.

Have a Question? Ask the Solutions Team at RMS!