Voice Communication in Healthcare

Voice Application in Healthcare - hospital communication systemsImproving Healthcare Communications With Voice Communication Solutions

As every administrator knows, effective communication in healthcare is a keystone of efficient medical practices. Whether you work in an acute health hospital, a long term care facility or a large community clinic, you recognize that nurses and other healthcare professionals need to be continually sending and receiving information pertinent to patient care.

RMS Omega has helped many healthcare facilities put in place hospital communication systems that ensure patient information is available electronically at a nursing station or on a mobile computer. Healthcare workers have immediate access to whatever has been recorded about patient medical history, tests, and treatment.

However, even given that apparent efficiency, these busy environments present their own particular challenges for both written and spoken messaging.

Communication Challenges & Impact

Anything that compromises excellent patient care is considered a challenge you want to address. Such issues range from excessive noise in hospital hallways to the inability to reach an emergency specialist. Additional challenges in healthcare include:

  • Seeking help for patient trauma
  • Searching for a wandering patient
  • Coordinating movement of a patient from, for example, his room to physical therapy or stress test
  • Tracking down equipment such as an IV stand or commode
  • Reporting a malfunction such as a broken wheelchair, especially when a replacement is needed immediately
  • Searching for particular staff
  • General paging for staff deployment
  • Verifying test results or treatment orders while the patient waits for the next procedure
  • Dealing with security issues such as unruly visitors or unexpectedly aggressive patient
  • Coordinating admission of the patient from the emergency room with medical staff, porters and housekeeping

Committed nurses, doctors, and other healthcare workers should have their focus on patient care not dealing with inefficiencies in communication. Such inefficiencies result in:

  • Loss of productivity
  • Less than excellent patient care
  • Unsafe conditions for patients
  • Frustrated, distracted employees
  • Frustrated patients and families
  • Scattered equipment
  • Wasted time and money

If this scenario is familiar to you, it is probably time for you to consult the RMS Omega team. Together you can review your healthcare operations in detail to see where up to date technology voice communication solutions would improve in your healthcare facility.

Mobile Voice Solutions

An obvious voice communication solution in healthcare is a mobile voice system. Our professionals are confident they can analyze your needs and recommend the appropriate hardware and software that is fit for your operation.

There is software available to accommodate complete network integration, including:

  • Direct, immediate voice contact with an individual or with a group
  • Text, email and file transfer
  • Interaction with a range of mobile devices such as computers, smartphones, and two-way radios

Benefits of a Voice Solutionpatient Support uses hospital communication systems

RMS Omega guarantees you will immediately see benefits from installing voice technology for the employees in your healthcare facility, including:

  • Secure and reliable communication for healthcare personnel.
  • Streamlined workflow
  • Increased productivity
  • Direct communication resulting in both increased accuracy and understanding of instructions and patient information
  • Increased collaboration due to ease of communication
  • Improved task management
  • Overall improvement in the patent care experience
  • Overall improvement in staff satisfaction

As a healthcare administrator, you will want to see the cost-effectiveness of installing a voice solution for your employees. RMS Omega can provide you with examples of many satisfied customers who have been able to conduct cost-benefit analyses to demonstrate significant savings per year.

At RMS Omega, we are ready to work with you to review your healthcare processes and draw on our more than 20 years of successful corporate experience to recommend a solution that is just right for your organization.

Contact us now to start the process of choosing a mobile voice solution for your healthcare service.

Featured Solution Components

  • ct40 mobile computer by Honeywell

    Dolphin CT40

    The Dolphin™ CT40, built on Android™ and the Mobility Edge™ platform, is a sleek, enterprise-class, full-touch device for retail, light T&L, and DSD applications designed to help businesses provide a seamless customer experience and speed workflows such as inventory lookup on the sales floor, backroom inventory management, in-store merchandising, and order picking for in-store pickup or delivery. The Dolphin CT40 is also an Android Enterprise Recommended device, meaning it’s rugged, built to deploy easily in the field, and built to stay up to date over a long-life span.

  • Agnity MobileCare™

    AGNITY Mobilecare is a cloud-based clinical communication and collaboration (CC&C) platform that meets the challenges faced by providers. It seamlessly blends unified communications and Health IT technologies into a simple and easy to use mobile and web client that supports clinical workflows which drive better patient outcomes and higher ROIs. Clinical workflows such as HIPAA compliant secure text, voice, image and video messaging to anyone; patient data access; alarms and notification from any telemetry system; medication administration; and post-discharge follow-ups are a few examples of the workflows enabled by AGNITY MobileCare. Furthermore, AGNITY MobileCare Workflow Wizard™ provides business analysis tools to allow the providers to customize clinical communication and coordination workflows down to the department level.