Skip to content

Our Process

Providing a consultative approach, our solutions experts are here to help you with all aspects of your project.

Working with Us to Create Custom Healthcare Solutions

Phase 1: Discovery & Design

Implementing a technology solution in healthcare is not a ‘one-size-fits-all’ quick fix. A consultative workflow analysis, including an onsite discovery and tailored system design, is key to delivering a faster return on your technology investment. A discovery and design service ensures that project rollouts are successful and achieve your desired business results.

Before making an investment in equipment or software, it’s important to evaluate the goals, pain points, and environmental layout involved in every project. As a result, RMS Omega’s Technical Services team conducts an analysis of your current operations and processes. During this exercise, our team will identify existing infrastructure and technology in place before presenting calculated recommendations and best practices for an optimized, effective strategy.

Learn more about discovery & design

Phase 2: Statement of Work

The statement of work is a document that will map out our plan for implementation. This includes both hardware and software along with a description of processes after the system is complete. You will also receive a timeline for each phase of the project.

Phase 3: Project Management

Our team of specialists will monitor your project all the way from start to finish. These experts work to keep your project on track to meet important budget constraints and deadlines.

Learn more about managed services

Phase 4: Deployment

During this phase, we work alongside your team to ensure that your solution is implemented properly. From staging and configuration of hardware and software to training your staff, we are here to help. Our experts help your team hit the ground running with your new technology.

Learn more about deployment

On-going Support and Optimization

After deployment, our team will continue to work with you to monitor system performance. This allows us to gauge how your system is functioning and make any necessary adjustments and improvements to enhance functionality for your operation. Our premier-level status with all manufacturers, along with our authorized on-site/depot repair, wireless infrastructure services, and commitment to excellence, allow us to bring you the total solution

Contact our healthcare experts

Healthcare Tracking & Identification Solutions

  • Clinical Communication

    Unified communication solutions for healthcare workers. Secure text, voice, video, and file transfer with mobile handheld devices.

    Learn More :Clinical Communication
  • Patient Identification

    Healthcare administrators everywhere understand that positive patient identification is essential for safe patient care.

    Learn More :Patient Identification
  • Medication Administration

    Eliminate errors and create timely and accurate medication administration processes.

    Learn More :Medication Administration
  • Specimen Collection

    Specimen collection and tracking is an essential part of patient care that informs both diagnosis and treatment.

    Learn More :Specimen Collection
  • RFID in the NICU

    RMS Omega’s patented RFID solution allows nurses to read ankle bands in the NICU with no line of sight, leaving infants undisturbed.

    Learn More :RFID in the NICU
  • Asset Management

    Healthcare asset tracking solutions help hospitals locate critical equipment and reduce costly replacements and loss.

    Learn More :Asset Management

Maintain Peace of Mind with an RMS Signature Service Plan

Keep your operations running smoothly with an RMS Signature Service Plan and eliminate the time-consuming frustration often associated with traditional tech support processes. With RMS service, you can supplement standard warranty coverage to ensure you experience minimal disruptions to your technology and workflows.

RMS Omega offers support plans and bundled packages for technical device support, setup and configuration, remote management, and printer repair. With RMS Signature Service Plans, we’re here to be your first point of contact and make sure you get the help you need when you need it. Our most popular packaged services include technical support, device configuration, remote device management, printer repair services, and wireless infrastructure services.

View Our Signature Service Plans

Our Services

Our in-house professional services group is here to support you every step of the way. From project design, implementation, deployment, and training to depot repair, help desk, and on-site services.

Discovery and Design

Discovery and design services ensure that your technology investment will produce the results you need to achieve positive business outcomes.

Learn More :Discovery and Design

Deployment

Deployment services accelerate your technology implementation, helping you get up and running faster with device installation, configuration, and training.

Learn More :Deployment

Repair & Support

Offering comprehensive maintenance solutions tailored to meet your needs, our Service Care programs range from time and material to service contracts, on-site service and depot repairs.

Learn More :Repair & Support

Wireless Networking

RMS Omega provides a broad range of wireless networking services to offer a complete solution that supports your business operations.

Learn More :Wireless Networking

Managed IT Services

With device management services, our support team can perform remote centralized IT administration over your mobile computers, printers, and more.

Learn More :Managed IT Services

Some of Our Healthcare Customers

Here's What Some Of Our Customers Say

Alex was outstanding! He showed me things on my printers that I never knew even existed. Brandon, Support Specialist at Lehigh Valley Health Network
"Positive experience with RMS staff members with our Wireless Phlebotomy implementation." Paul, Henry Mayo Newhall Hospital
"We always get help from RMS if needed. As a customer we can depend on RMS's excellent customer service and pricing." Har, Procurement Specialist at Shady Grove Adventist Hospital
“Before we got our patient ID devices, we were making more errors than we should have. After we received our devices, we are now at 100% patient ID. Thank you.” Lydia, St. Joseph Regional Medical Center
"RMS Omega has been an excellent partner in getting our wireless bedside patient identification project up and running. They are very responsive to our needs and queries." Ginger, St. Peter’s Hospital
“RMS has been an asset to us from sales to service. Their knowledgeable sales department assists us with anything we need and should something break their service technicians are prompt and reliable. We look forward to a continued relationship with RMS.” Tim, Upper Chesapeake Health
"I was looking for a handheld barcode scanner and I wasn't sure what to get. RMS sales rep offered to let me borrow their loaner device so we can try it before we purchase it. I think that's awesome." Leah, LIS Manager at Uvalde Memorial Hospital
“My experience with RMS Omega has been excellent! From initial quoting through hardware shipment, they were great.  Items sent for service are promptly repaired and returned. New items purchased arrive quickly. Keep up the good work!” Tom, Wesley Medical Center
“I have been very happy with RMS, we have been a customer for a long time. If I have any questions they are right there to help me.” Renae, Winter Haven Hospital